There is a problem with Ouyi's customer service. On the basis of no illegal operations, Ouyi app upgrades are not known, resulting in inability to log in. This Ouyi customer service requires the account owner to record a video with his ID card to prove that he is himself. The key is that the video of holding an ID card has been used for criminal activities, such as money laundering, loan sharking and other illegal criminal activities. What qualifications do you have to ask customers to provide these personal information? If it is a problem of the platform, we will guide customers to assist customers in how to log in to their Ouyi account, instead of asking for a photo of the account owner holding an ID card to solve it. Can't serve customers without video, is that an exchange?